Desktop Support Technician

TL;DR

Desktop Support Technician: Providing high-quality technical support and resolving complex hardware and software issues for employees with an accent on Windows and macOS environments. Focus on maintaining SLA compliance, documenting solutions, and delivering an exceptional customer experience within a hybrid work model.

Location: Must be based in or near San Diego, CA (Hybrid)

Salary: $70,000 – $105,200 annually

Company

hirify.global is an $8+ billion workforce solutions provider in the healthcare industry, managing tech-enabled marketplaces and contingent labor solutions.

What you will do

• Serve as a primary point of contact for desktop and technology support requests.
• Troubleshoot and resolve hardware, software, and access issues across Windows and macOS.
• Manage enterprise technologies including Microsoft 365, Azure AD, and VPN solutions.
• Maintain accurate documentation and knowledge base articles to improve team efficiency.
• Escalate complex issues appropriately while ensuring timely follow-up and resolution.
• Collaborate with IT colleagues to streamline support processes and implement scalable solutions.

Requirements

• 1+ years of IT support experience
• Proficiency in ServiceNow or equivalent ticketing systems
• Experience with Microsoft 365 administration and Azure AD user-level management
• Strong troubleshooting skills for both Windows and macOS environments
• Excellent written and verbal communication skills
• Must be able to work in a hybrid capacity in San Diego, CA

Culture & Benefits

• Free premium medical, dental, life, and vision insurance
• Generous 401(k) match
• Unlimited DTO (Discretionary Time Off)
• Daily virtual wellness classes including yoga, meditation, and boot camp
• High-energy, low-bureaucracy culture with regular team-building events