IT Field Desktop Technician (Desktop Support)

TL;DR

IT Field Desktop Technician (Desktop Support): Providing on-site and remote technical support for employees to ensure high laptop uptime and positive user experience with an accent on hardware repair, software installation, and office infrastructure maintenance. Focus on troubleshooting Windows 10/Office 365 environments, managing asset inventory, and resolving technical issues in a fast-paced professional services setting.

Location: Hybrid; must be based in Chicago, IL (requires in-person attendance at least three days per week)

Salary: $60,000–$90,000

Company

A global professional services firm providing audit, tax, and advisory services through a multidisciplinary platform.

What you will do

• Provide first-response on-site and remote IT support for assigned offices, including walk-up assistance.
• Manage software installations, hardware repairs, and troubleshoot issues within Windows 10, Office 365, and SharePoint environments.
• Maintain on-site IT infrastructure, including printers, access points, conference room technology, and MDF closets.
• Handle ticket lifecycle management via Remedy or ServiceNow and maintain accurate asset management records.
• Provide on-site technical support for client meetings, office events, and conferences.
• Participate in the testing of system images and software deployments at the pilot level.

Requirements

• College degree or equivalent combination of education and experience.
• 1 to 3 years of experience in field service support within the technology industry.
• Strong knowledge of Windows Operating systems and Microsoft Office products.
• Proven experience with laptop hardware and mobile device support for iOS and Android.
• Ability to work on-site at the Chicago, IL office.

Nice to have

• Knowledge of Remedy or ServiceNow ticketing systems.
• Experience working with video conferencing and other multimedia technology.

Culture & Benefits

• Hybrid work model offering flexibility in weekly schedules and time off.
• Comprehensive and personalized benefits packages tailored to individual needs.
• Medical, dental, and vision insurance programs.
• Eligibility for 401(k) savings and employee retirement plans.
• Commitment to diversity, equity, inclusion, and employee well-being.