IT Support Manager (Internal Operations)

TL;DR

IT Support Manager (Internal Operations): Leading the internal corporate IT function and managing helpdesk operations with an accent on infrastructure management and enterprise tool deployment. Focus on optimizing Tier 1–3 support SLAs, administering Microsoft 365/Azure environments, and supporting large-scale SaaS integrations.

Location: Remote / Hybrid (United States)

Salary: $90,000 – $120,000 annually

Company

hirify.global is one of the nation's premier private golf club operators, managing a portfolio of over 40 clubs across the US.

What you will do

• Run day-to-day corporate helpdesk operations and manage Tier 1–3 support with clear SLAs.
• Act as the IT project partner for internal initiatives, including Salesforce go-lives and new tool deployments.
• Administer Microsoft 365, Azure AD (Entra ID), endpoint management, and security policies.
• Manage third-party vendors, MSPs, and software licenses.
• Develop dashboards and performance metrics to continuously improve IT function efficiency.
• Lead and mentor a growing IT support team.

Requirements

• 5+ years of experience in IT support and systems administration.
• 2+ years of experience managing a technical team.
• Expertise in Microsoft 365, Entra ID, and endpoint management.
• Experience supporting SaaS and integration projects (Salesforce background is a plus).
• Must be based in the United States.
• Strong communication skills for interacting with both technical and business audiences.

Culture & Benefits

• Competitive base salary plus bonus.
• Comprehensive full benefits package.
• Exclusive club access perks.
• Strong commitment to professional development and team growth.