Director Information Technology

TL;DR

Director Information Technology (ITSM/Endpoint Management): Lead enterprise IT services across hirify.global US and hirify.global Mexico, with an accent on IT service management maturity, end user computing, and endpoint engineering. Focus on driving service desk operations and productivity platform strategy while modernizing endpoint management and integrating ServiceNow-supported ITSM processes.

Location: Remote (United States)

Salary: $167703 - $268325 (USD)

Company

hirify.global provides care coordination and related services for injured workers.

What you will do

• Drive strategy for enterprise IT services, end user computing, and IT operations across hirify.global US and hirify.global Mexico.
• Increase ITSM process maturity across request and asset management, and modernize endpoint management and the end user technology experience.
• Own desktop, mobile, and endpoint experience, including standardization of Windows and Apple endpoint management (Intune, JAMF) and zero-touch provisioning.
• Lead service delivery and IT service desk operations, improving SLA discipline, knowledge management, and self-service capabilities.
• Partner with ServiceNow product on platform capability and roadmap to ensure ITSM processes are supported by the platform.
• Lead and develop manager-level leadership across US and Mexico operations, including talent strategy, succession planning, and performance management.

Requirements

• 8+ years of progressive technology leadership experience in IT operations, end user computing, or IT services.
• 4+ years leading multi-disciplinary IT organizations, including managers and senior individual contributors.
• Demonstrated track record leading IT modernization, M&A integration, or service maturity transformation.
• Strong expertise in end user computing across Windows and Apple platforms.
• Strong working knowledge of endpoint management platforms (Intune, JAMF, Workspace ONE) and enterprise productivity platforms (Microsoft 365, Teams, SharePoint, OneDrive).
• Experience operating IT services across multiple geographies, including international locations; experience operating in or with Mexico is required.

Culture & Benefits

• Remote-first work model with flexibility to work from home.
• Generous paid time off: minimum 18 days plus 8 company holidays and 2 personal days annually.
• Comprehensive benefits including medical, dental, vision, and pet insurance; 401(k) matching; and company-paid life insurance plus short- and long-term disability coverage.
• Colleague Assistance Program with free counseling and financial services, plus hirify.global Foundation financial assistance during unexpected hardships.

Hiring process

• Interviews to assess leadership, ITSM/endpoint modernization experience, and ability to drive service maturity.
• Discussion of role scope across distributed, remote, and international workforces and alignment with IT service delivery expectations.