Implementation Specialist (SaaS)

TL;DR

Implementation Specialist (SaaS): Guiding new customers through initial account configurations and onboarding for a practice management suite with an accent on delivering world-class training and ensuring successful software adoption. Focus on project-managing implementation timelines, troubleshooting technical issues, and facilitating seamless hand-offs to account management teams.

Location: Must be based in or able to commute to South Jordan, UT (Hybrid: In-office MWF)

Company

hirify.global is a fast-growing SaaS company building simple, efficient software for accounting firms.

What you will do

• Guide new customers through initial account configurations and setup.
• Provide world-class onboarding and training via calls, screen shares, and email.
• Track customer progress and provide data-driven insights.
• Proactively encourage software adoption during the first 30-60 days.
• Facilitate smooth hand-offs to assigned Account Managers.
• Collaborate with internal teams to ensure successful data and file migrations.

Requirements

• 1-2+ years of Implementation experience
• 1-2+ years of SaaS industry experience
• Strong project management and organizational skills.
• Excellent written and verbal communication skills in English.
• Ability to work 40 hours per week, 9-5pm, in-office on Mondays, Wednesdays, and Fridays.
• Proficiency with tools such as Salesforce, Hubspot, and Google Suite.

Nice to have

• Advanced MS Excel skills.

Culture & Benefits

• Flexible Paid Time Off plus 10 company holidays.
• Comprehensive health benefits including Medical, Dental, Vision, and HSA match.
• 401(k) plan with 100% match up to 3% of contribution.
• Paid new parent and birthing parent leave.
• Mental health support via Impact Suite and EAP.
• Fully-stocked kitchen and regular company events.

Hiring process

• Initial 20-minute phone call with the People Team.
• 45-60 minute video or in-person interview with the Hiring Manager.
• 1-3 additional rounds of interviews.