Partner Engagement Specialist

TL;DR

Partner Engagement Specialist (AdTech): Supporting customer retention, enablement, and platform adoption across a broad portfolio of Agency partners with an accent on delivering consistent, reliable, and timely customer support. Focus on executing standardized engagement playbooks, monitoring performance signals to identify churn risk, and driving successful outcomes on the hirify.global platform.

Location: Must be based in the United States

Company

hirify.global provides advertising software for brands to reach their audience across Connected TV, web, and mobile, transforming television into a direct-response performance marketing channel.

What you will do

• Serve as a day-to-day support contact for a large portfolio of agencies via Intercom and other channels.
• Proactively engage customers post-launch to reinforce platform best practices and drive adoption.
• Educate customers on platform features and guide them toward self-service tools.
• Execute standardized engagement playbooks to reduce risk and support long-term agency growth.
• Monitor customer performance and usage signals to identify and prioritize churn risk.
• Maintain accurate account records and surface recurring feedback to inform process improvements.

Requirements

• Must be based in the United States
• 3 years of experience in customer success, support, or account coordination.
• Strong written communication skills for clear guidance at scale.
• Ability to navigate competing priorities while supporting a high volume of customers.
• Data-informed mindset with experience interpreting usage and performance signals.
• Familiarity with tools such as Salesforce or Intercom.

Culture & Benefits

• 100% remote work within the US.
• Competitive compensation and 100% healthcare coverage.
• 401k plan and Flexible Spending Account (FSA).
• Flexible vacation policy plus an annual travel allowance.
• Three-day weekend every month of the year.
• Access to coaching, therapy, and professional development.