Customer Support Specialist (SaaS)

TL;DR

Customer Support Specialist (SaaS): Providing technical support and managing customer requests for no-code productivity tools with an accent on issue investigation, API troubleshooting, and documentation. Focus on improving the support experience through AI-assisted tools and cross-functional collaboration.

Location: Hybrid in Denver, Colorado

Company

hirify.global is a leading provider of no-code productivity solutions that help organizations automate workflows, collect information, and create seamless digital experiences.

What you will do

• Serve as the primary point of contact for support requests via email, chat, and phone/video calls.
• Investigate and resolve issues using internal documentation, AI-assisted tools, and workflow automations.
• Create and maintain written and video documentation and support resources.
• Collaborate with Sales, Product, and Customer Success teams to identify customer use-case solutions.
• Gather and share customer feedback to drive ongoing product and process improvements.

Requirements

• 1–2 years of experience in Customer Support or Service, preferably in a SaaS environment.
• Must be based in or able to work hybrid in the Denver, Colorado office.
• Basic understanding of APIs and webhooks.
• Strong communication, problem-solving, and interpersonal skills.
• Flexibility to work holidays and late shifts as needed.

Nice to have

• Experience with Salesforce, Zendesk, HubSpot, or similar platforms.
• Knowledge of SSO concepts.
• Basic knowledge of HTML, CSS, JavaScript, PHP, or Java.
• Experience with CRM or document management platforms.

Culture & Benefits

• Dynamic, fast-paced environment for builders who value clarity and growth.
• Exposure to modern software tools and AI-assisted technologies.
• Commitment to equitable hiring and a diverse, inclusive workplace.