Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing the end-to-end customer lifecycle for an AI-driven operating system in the construction industry with an accent on onboarding, value realization, and retention. Focus on building trusted advisor relationships, driving product adoption, and collaborating cross-functionally to scale success playbooks.

Location: Must be based in Boston and able to work in the office Monday - Thursday

Compensation: $90,000 – $110,000 OTE plus equity

hirify.global is a vertical AI company building an agentic operating system for the U.S. construction industry.

What you will do

• Lead end-to-end onboarding, including kickoff calls, discovery sessions, and product training.
• Serve as the primary point of contact to build trusted advisor relationships and drive value realization.
• Conduct regular business reviews to track adoption metrics, usage patterns, and ROI.
• Identify at-risk customers and execute retention strategies to maximize renewals.
• Analyze customer data to surface upsell and cross-sell opportunities.
• Refine success playbooks and collaborate with Engineering to automate workflows.

Requirements

• 3+ years of experience in SaaS Customer Success, Onboarding, or Enablement.
• Proven track record of managing full-lifecycle customer relationships and driving retention.
• Exceptional verbal and written communication skills.
• Data-driven mindset with experience using CRMs and health platforms.
• Highly organized, self-starter attitude capable of thriving in a fast-paced environment.

Nice to have

• Experience in construction, real estate, or accounting verticals.

Culture & Benefits

• Competitive salary with meaningful equity.
• Comprehensive health, dental, and vision insurance.
• 401(k) match and flexible PTO policy.
• Opportunity to shape customer success practices in a rapidly scaling startup.