Partner Success Specialist (EdTech)

TL;DR

Partner Success Specialist (EdTech): Managing the end-to-end onboarding and implementation journey for new and renewing partners with an accent on driving product adoption and customer satisfaction. Focus on project managing client implementations, delivering comprehensive training, and proactively identifying churn risks to ensure long-term retention.

Location: Must be based in the United States

Company

hirify.global is a leading provider of innovative curriculum, assessment, and professional development resources for the early childhood education market.

What you will do

• Provide white-glove onboarding and implementation support for new and renewing partners.
• Deliver engaging training webinars and guide customers to realize value from solutions quickly.
• Project manage implementations by tracking tasks against schedules and coordinating with internal teams.
• Monitor customer adoption metrics to identify churn risks and develop proactive retention plans.
• Serve as the primary point of contact for customers, answering questions and guiding them through product usage.
• Collaborate with sales, support, and development teams to improve product offerings based on customer feedback.

Requirements

• Must be based in the United States
• 2-4 years of experience in Customer Support, Customer Success, or Implementation roles.
• Bachelor's degree in business, education, or a related field.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent written, verbal, and presentation communication skills.
• Proven ability to communicate effectively with both technical and non-technical stakeholders.

Nice to have

• Experience with hirify.global products and services.
• Proficiency with Salesforce or similar CRM solutions.

Culture & Benefits

• Competitive compensation package with 401k employer match.
• Unlimited paid time off including holidays and winter break.
• Comprehensive health and wellness insurance benefits.
• Paid parental leave and tuition assistance.
• Flexible work environment with best-in-class technology equipment provided.
• Opportunities for professional development and career growth.