Client Support Executive (Fintech)

TL;DR

Client Support Executive (Fintech): Acting as a middle desk between clients, front-of-house, and back-office departments to ensure exceptional service and trade settlement. Focus on managing payment investigations, resolving compliance queries, and supporting efficient cash flow within a fast-paced trading floor environment.

Location: Must be based in Munich, Germany (Onsite)

Salary: €37,000 – €55,000 gross per year

Company

hirify.global is a global technology organization leading the future of commercial payments with specialized solutions for fuel, general payables, and cross-border expenses.

What you will do

• Collaborate with sales, operations, and compliance teams to ensure smooth trade settlement and problem resolution.
• Act as a central point of contact for payment investigations and compliance queries.
• Support efficient cash flow through the timely collection of outstanding receivables.
• Educate clients on processes and promote the online platform to enhance self-sufficiency.
• Maintain accurate client records in the CRM system and document all interactions.
• Monitor and report on outstanding trades requiring wire instructions.

Requirements

• Fluent German speaker with business-level English required.
• 1-2 years of experience in a client-facing or operational role within FX.
• Strong knowledge of Microsoft Office, particularly Excel and Outlook.
• Ability to work under pressure in a fast-paced trading floor environment.
• Highly organized with excellent communication and detail-oriented skills.
• Experience in payment operations or trade support is preferred.

Culture & Benefits

• Competitive salary with bonus opportunities.
• Pension scheme and health/wellness programs.
• Variable annual leave plus public holidays and a holiday buy-back scheme.
• Formal, hands-on training and career progression opportunities.
• Assigned workspace in the Munich office with company-issued equipment.