Client Support Executive (FX)

Location: Munich office, Germany; onsite role

Salary: €37,000–€55,000 gross per year, plus potential bonus and benefits.

Company

hirify.global is a global commercial payments technology organization providing payment solutions for fuel, payables, toll, and lodging expenses in more than 80 countries.

What you will do

• Act as a central support point between clients, dealers, front-of-house teams, back-office departments, sales, operations, compliance, and banking stakeholders.
• Support trade settlement, monitor outstanding trades and wire instructions, and help collect receivables including trades, deposits, and losses.
• Handle payment investigations, compliance queries, client complaints, and non-settlement suspicions, escalating complex cases appropriately.
• Maintain accurate client records, interactions, transactions, error reports, and process manuals in the CRM and related systems.
• Educate clients on processes and promote the online platform to reduce manual work and improve self-service.
• Recommend process improvements and help maintain client relationships through responsive service.

Requirements

• At least 1–2 years of experience in a client-facing or operational FX role.
• Payment operations or trade support experience is preferred.
• Strong knowledge of Excel, Outlook, and other Microsoft products.
• Fluent German and business-level English are required.
• Excellent client communication skills, strong organization, attention to detail, resilience, and ability to work under pressure.
• Knowledge of regulatory requirements including GDPR and CASS obligations.

Culture & Benefits

• Assigned workspace and company-issued equipment at the Munich office.
• Formal, hands-on training.
• Variable annual leave, public holidays, and a holiday buy-back scheme.
• Pension scheme and health and wellness programs.
• Career progression opportunities within a high-growth global business.