Customer Care Agent - Operational Specialist

Location: Darmstadt, Germany

Company

hirify.global provides piping products and design services for construction projects worldwide, serving customers in more than 120 countries through 55 international facilities.

What you will do

• Handle customer order inquiries and manage end-to-end order processing, including entry, validation, confirmation, and follow-up.
• Monitor backorders, delivery delays, order statuses, lead times, and delivery constraints.
• Analyze and resolve customer requests, inquiries, and problems using established procedures.
• Report unresolved order-related problems and potential system deficiencies to management.
• Maintain customer master data and related documentation.
• Support additional tasks and projects assigned by the Customer Care Supervisor or Manager.

Requirements

• Bachelor’s degree or equivalent experience.
• Strong knowledge of order processing workflows.
• Experience with ERP systems and documentation management.
• Analytical mindset, problem-solving skills, attention to detail, and ability to multitask and prioritize.
• German and English language skills required.

Culture & Benefits

• Full-time employment in an operational customer care role.
• Work focused on accurate fulfillment, customer satisfaction, and company profitability.
• Collaboration across customer care, sales management, and other internal departments.