Customer Care Front Office Specialist (m/f/d) (E-commerce)

Location: Munich, Germany; hybrid setup with 3 office days per week

Company

hirify.global is a European premium home and living e-commerce platform offering curated design products, daily specials, stores, B2B services, and design services across more than 20 European countries.

What you will do

• Provide daily customer support across the full customer journey and all relevant touchpoints.
• Resolve enquiries related to orders, products, deliveries, returns, and complaints.
• Deliver personalised, high-touch support for high-value customers.
• Own complex cases and escalations through to satisfactory resolution.
• Collaborate with logistics, operations, and internal stakeholders to solve operational issues.
• Identify recurring customer pain points and improve workflows using AI and automation tools.

Requirements

• Practical experience in customer care, customer service, hospitality, or another customer-facing role.
• Strong customer-centricity, empathy, and a high-performance mindset.
• Interest in interior design, furniture, and e-commerce.
• Solution-oriented, hands-on approach and the ability to work reliably in a fast-paced environment.
• Openness to modern customer service software, AI tools, and automated workflows.
• Professional communication skills in English and German are required.

Culture & Benefits

• Permanent position in an international, collaborative, and high-performance environment.
• Work-from-anywhere opportunities for up to 4 weeks per year.
• 30 days of paid holiday.
• Dog-friendly central office with a terrace, food, and inspiring workspaces.
• Employee discounts, wellbeing support, sports memberships, and preventive care.
• Public transport and JobRad subsidies, childcare support, and team events.