Junior Customer Care Specialist

Location: Berlin, Germany · Hybrid, with two remote days per week

Company

Digital content company providing subscription access to thousands of publications through hirify.global and Readly.

What you will do

• Handle customer requests through email, phone, and social media.
• Maintain high-quality customer relationship follow-up in line with KPIs.
• Optimize customer care tools and processes.
• Report customer-facing friction points and bugs to internal teams.
• Suggest improvements that continuously enhance the customer service.

Requirements

• English and German proficiency in reading, writing, and speaking.
• Excellent verbal and written communication skills.
• Patience, empathy, attention to detail, and a dynamic, humble mindset.
• Comfort working in a digital environment and learning new tools and processes quickly.
• Strong analytical, summarizing, interpersonal, and problem-solving skills.
• Autonomous approach with a strong team spirit and commitment to excellence, curiosity, and proactivity.

Culture & Benefits

• Hybrid policy with two remote working days per week.
• Access to the teale mental health platform and psychological support.
• VIP access to hirify.global's digital content platform.
• Four office meet-ups per year with international offices.
• Inclusive culture focused on diversity, entrepreneurship, curiosity, and continuous improvement.

Hiring process

• 45-minute HR interview with a Talent Acquisition Manager.
• Interview with the Customer Care hiring manager and team.
• Final interview with the CPSO.