Customer Care Supervisor (AI)

Location: North Syracuse, New York, United States

Salary: $55,100–$82,400 per year, depending on the geographic market, plus potential quarterly sales compensation.

Company

hirify.global develops engineered components and subsystems for mission-critical healthcare and advanced manufacturing applications, including minimally invasive surgery, robotics, imaging, and 3D metal printing.

What you will do

• Lead, coach, and develop Customer Care Representatives while setting expectations and supporting performance.
• Oversee daily customer care operations, workload management, service execution, and performance monitoring.
• Resolve escalated customer issues by collaborating with customers, Sales, Operations, Engineering, and Supply Chain.
• Use customer insights, service metrics, and operational data to improve team effectiveness and customer satisfaction.
• Apply automation and AI-enabled technologies to improve productivity, responsiveness, operational efficiency, and decision-making.

Requirements

• Proven experience leading, coaching, and developing teams through performance management, accountability, engagement, and continuous learning.
• Demonstrated success delivering strong customer experiences, building customer relationships, and improving satisfaction, retention, and service quality.
• Strong analytical, problem-solving, organizational, and prioritization skills.
• Ability to use business systems, data, reporting tools, automation, and AI-enabled technologies.
• Ability to work at a computer or on the phone for extended periods and operate standard office equipment.
• Light physical effort may be required, including lifting up to 10 pounds.

Culture & Benefits

• Full-time position within the Positioning Solutions business.
• Collaboration with cross-functional teams across a global organization.
• No regular travel required.
• Medical, financial, and other benefits are provided.
• Equal employment opportunity and affirmative action workplace.