Associate, Customer Support - Live Chat

Location: Vienna, Austria; hybrid working model combining onsite collaboration and remote work. Shift-based schedule may include evenings and weekends. An additional 25 days per year may be worked from a city or country of choice.

Company

hirify.global is a Vienna-founded fintech platform that enables more than 7 million customers to invest in cryptocurrencies, crypto indices, stocks, precious metals, and commodities.

What you will do

• Act as the first point of contact for users through live chat and support tickets.
• Resolve everyday customer issues and provide clear, friendly, and timely answers.
• Handle multiple chats while maintaining a high standard of response quality.
• Share customer feedback and ideas to improve support processes and the customer journey.
• Work toward fast response times, high customer satisfaction, and team goals.
• Stay up to date with hirify.global products and features while working scheduled evening and weekend shifts.

Requirements

• Fluent English and strong written communication skills.
• Empathetic, friendly, calm, reliable, and positive communication style.
• Ability to juggle multiple conversations and provide clear, high-quality answers.
• Detail-oriented and dependable approach to customer support.
• Curiosity about fintech, investing, or crypto and willingness to learn.
• Comfort working in a fast-paced, international, team-oriented environment and on a shift-based schedule.

Nice to have

• Knowledge of another EU language.
• Familiarity with crypto wallets, DEXs, or trading.

Culture & Benefits

• Career growth opportunities, training, and opportunities to move across teams.
• Hybrid work with onsite collaboration and remote-work flexibility.
• Competitive total compensation package with participation in a stock option plan.
• Access to mental health coaching, counselling, and resources through OpenUP.
• Unlimited access to Udemy courses, partner discounts, rewards, and location-specific benefits.
• Additional paid time off after six months, new parent leave, onsite dining in Vienna, and company events.