Implementation Specialist (CRM)

TL;DR

Implementation Specialist (CRM): Conducting implementation activities and executing CRM standard methodology for healthcare clients with an accent on user training and go-live support. Focus on resolving client issues, optimizing workflows post-go-live, and ensuring HIPAA compliance.

Location: Remote (Open to all US states except California, New York, Washington, and Colorado)

Company

hirify.global provides specialized CRM software solutions for the healthcare industry to optimize clinic workflows.

What you will do

• Conduct client training in preparation for Go-Live events following standard implementation methodology.
• Complete practice assessments and workflow analysis guided by industry best practices.
• Instruct clinical and non-clinical staff on the proper use of software applications in individual and group settings.
• Investigate and resolve client issues during the implementation and go-live phases.
• Identify opportunities for workflow improvement and optimization post-go-live.
• Partner with internal teams to ensure successful implementation and alignment with client needs.

Requirements

• 3 years of experience in the Healthcare IT industry, specifically CRM software implementation.
• 1 year of GoHighLevel (GHL) software experience.
• Ability to cultivate strong relationships and influence behavior.
• Excellent verbal and written communication skills.
• Proven ability to solve problems creatively.
• Excellent time management and organization skills.

Nice to have

• Knowledge of medical clinic workflows or specific medical specialties.
• Understanding of HIPAA and PHI regulations.
• Technical background in CRM or GHL.
• Bachelor’s degree in a related field.

Culture & Benefits

• 401(k) with employer match.
• Flexible Time Off policy.
• Comprehensive medical, dental, and vision insurance plans.
• Annual bonus opportunity.
• Nextech Luminary Peer Recognition Program.