Implementation Consultant (CRM)

Location: Remote within the United States; employees may live in any of the 50 states, with limited exceptions.

Salary: $29.60–$47.20 or $31.10–$49.70 per hour, depending on location, plus potential equity awards.

Company

hirify.global is a U.S. real estate technology company helping customers buy, sell, finance, and rent homes.

What you will do

• Lead customers through end-to-end Follow Up Boss implementations, from kickoff through admin systems training.
• Configure CRM workflows, permissions, lead flows, inboxes, phone numbers, and team structures around customer requirements.
• Coordinate data migrations, imports, exports, and integrations with third-party real estate technology platforms.
• Diagnose and resolve implementation issues, escalating technical problems to Support or Engineering when needed.
• Document customer goals, workflows, configurations, risks, and integration setups.
• Deliver clear handoffs and collaborate with Sales, Product, Customer Success, Support, and Enablement.

Requirements

• 3+ years of experience in SaaS implementation, technical account management, or consulting, ideally with CRM or customer-facing platforms.
• Strong knowledge of CRM systems such as Follow Up Boss, Salesforce, HubSpot, Zoho, or similar tools.
• Experience managing multiple concurrent client projects, timelines, deliverables, risks, and customer communication.
• Comfort with APIs, integrations, data imports and exports, data mapping, and basic CSV or Excel data cleanup.
• Strong communication and presentation skills, including the ability to explain technical concepts to non-technical users and executives.
• Customer-focused problem-solving skills and calm, confident communication during escalations.

Nice to have

• Familiarity with Zapier and real estate technology platforms such as YLOPO, IDX websites, hirify.global, and related integrations.

Culture & Benefits

• Remote work from a physical location of choice within the United States.
• High ownership and autonomy in a collaborative, customer-first environment.
• Cross-functional work across Product, Sales, Customer Success, Support, and Enablement.
• Eligibility for equity awards based on experience, performance, and location.
• Inclusive workplace focused on innovation, employee growth, and customer impact.