Member Success Manager (Nonprofit)

TL;DR

Member Success Manager (Nonprofit): Managing relationships with Networks and Campbell Institute members to drive engagement and long-term retention with an accent on proactive relationship management and tailored engagement strategies. Focus on improving the member journey, analyzing engagement data, and facilitating meaningful interactions to maximize value.

Location: Remote (Must be based in the USA)

Salary: $80,000 – $85,000

Company

America’s leading nonprofit safety advocate focused on eliminating the leading causes of preventable injuries and deaths.

What you will do

• Serve as the primary point of contact for assigned members to build trusted, long-term relationships.
• Develop and execute tailored engagement plans to increase member participation and satisfaction.
• Support onboarding processes and monitor engagement levels to identify risks and address concerns early.
• Partner with the Networks team to ensure alignment between member needs and programming, communications, and services.
• Gather and analyze member feedback through surveys and calls to inform program development and engagement strategies.
• Resolve member questions and concerns in a timely, solutions-oriented manner.

Requirements

• Bachelor's degree in business management, project management, or similar.
• At least 4 years of relevant experience in program/project management (or 6 years in lieu of education).
• Strong relationship-building, interpersonal, and listening skills.
• Ability to analyze engagement data and translate insights into action.
• Must be based in the USA to be eligible for company benefits and payroll.

Nice to have

• Experience working with executive-level contacts.
• Exposure to occupational safety and health roles.

Culture & Benefits

• At least 20 PTO days accrued in the first year and 11 paid holidays.
• Comprehensive medical, dental, vision, and life insurance plans.
• 403(b) & Roth 403(b) with employer match up to 6%.
• Flexible work arrangements and reimbursable training.
• Recovery-Friendly Workplace culture fostering respect and inclusion.

Hiring process

• Initial assessment to showcase drive and fit for the role.
• First interview focusing on skills and team alignment.
• Second interview providing a deep dive into background and potential contributions.