Client Operations Specialist (Internal Account Manager) (IT)

TL;DR

Client Operations Specialist (Internal Account Manager) (IT): Managing and supporting relationships with enterprise clients in the UK and Europe with an accent on operational sales processes, vendor registrations, and order processing. Focus on building stakeholder relationships, coordinating high-value transactions, and collaborating with pre-sales teams to drive customer satisfaction.

Location: Hybrid in Reading, UK. Applicants must have the legal right to work in the UK; no visa sponsorship available.

Company

hirify.global is an IT services provider and reseller specializing in enterprise solutions for globally recognized organizations.

What you will do

• Act as the primary UK contact for sales coordination and customer service support.
• Manage relationships with existing enterprise clients and internal stakeholders.
• Collaborate with channel partners, manufacturers, and distribution partners to configure solutions and process orders.
• Support operational sales processes, including vendor registrations and quotation preparation.
• Assist in preparing proposals and tender responses (RFPs/RFIs).
• Develop knowledge of IT industry trends and obtain relevant product certifications.

Requirements

• Experience supporting enterprise/blue-chip clients with annual spend over £1 million.
• Proven ability to handle high-value commercial transactions.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Salesforce or similar CRM.
• Strong organizational and communication skills for a fast-paced environment.
• Legal right to work in the UK at the time of application.

Nice to have

• Experience with vendor systems like Cisco, Dell, Juniper, Palo Alto, HPE, or Nutanix.
• Background working for an IT reseller or channel partner.
• Advanced knowledge of Salesforce.

Culture & Benefits

• Hybrid working model (typically two days from home).
• Company-funded training programs and examination fees for product certifications.
• Collaborative team environment with professional growth opportunities.
• Opportunity to work with globally recognized brands across various sectors.