Customer Account Manager (SaaS)

TL;DR

Customer Account Manager (SaaS): Driving growth and managing client relationships for tax technology solutions in the EMEA region with an accent on cross-selling, upselling, and strategic account planning. Focus on building executive-level partnerships, leveraging AI-driven workflows, and collaborating with Customer Success to ensure long-term retention and revenue targets.

Location: Must be based in the UK, with a hybrid requirement of 1-2 days per week in the London or Brighton office.

Company

hirify.global is a billion-dollar, AI-first cloud compliance platform provider dedicated to automating tax and cross-border compliance for global transactions.

What you will do

• Manage and grow a portfolio of existing accounts through cross-sell and upsell opportunities.
• Build lead generation campaigns and network with stakeholders up to the executive level.
• Deliver engaging sales presentations and webinars to showcase tax technology solutions.
• Negotiate contracts, pricing, and service fees to achieve monthly booking goals.
• Collaborate with Customer Success Managers to ensure high customer satisfaction and retention.
• Utilize Salesforce for sales forecasting, risk analysis, and pipeline management.

Requirements

• 2+ years of experience in B2B sales of managed services, SaaS, or VAT-related services.
• Proven track record in a quota-carrying sales role.
• Knowledge of Indirect Tax or VAT regulations.
• Experience in territory and account planning with the ability to balance multiple opportunities.
• Proficiency in using AI and AI-related technologies to improve business efficiency.
• Must be based in the UK and able to work from the London or Brighton office 1-2 days per week.

Nice to have

• Specialized knowledge of retail, software, logistics, finance, or accounting industries.

Culture & Benefits

• Competitive compensation package with performance-based bonuses.
• Comprehensive health and wellness benefits including private medical, life, and disability insurance.
• Generous paid time off and paid parental leave.
• Inclusive culture with 8 employee-run resource groups and strong leadership support.
• Commitment to AI-first innovation and continuous professional development.