NIHL Administration Manager (Insurance)

TL;DR

NIHL Administration Manager (Insurance): Managing operational aspects of hire car provision with an accent on service delivery, compliance, and team leadership. Focus on optimizing KPIs, managing operational budgets, and leveraging technology to improve operational efficiency.

Location: Hybrid, Glasgow. Must hold British Citizenship to be eligible to apply.

Company

A specialist professional services and technology firm partnering with leading insurance and highly regulated global businesses to manage risk and transform core processes.

What you will do

• Oversee daily deliverables including client management, team capacity, complaint strategy, and overall service delivery.
• Manage, train, and motivate a team of direct reports, including Team Leaders and administrators.
• Monitor key performance indicators (KPIs) to track performance and identify areas for improvement.
• Ensure high standards of customer service by addressing client enquiries and implementing risk management strategies.
• Support the Operations Manager with budget management, cost control, and profitability optimization.
• Leverage technology and recommend innovative solutions to enhance operational efficiency.

Requirements

• Must be a sole British National or dual national with British citizenship (mandatory for national security requirements).
• Proven experience in leading, mentoring, and coaching high-performing teams.
• Ability to manage complex relationships with internal and external customers and suppliers.
• Strong data-driven approach to challenging assumptions and driving operational change.
• Commitment to adhering to all security, health and safety, and governance protocols.

Culture & Benefits

• 25 days holiday (increasing with service) with the option to purchase up to 5 additional days.
• Financial support including a 5% employer pension contribution and x4 life assurance.
• Professional growth via a Leadership training programme and funding for professional qualifications.
• Comprehensive wellbeing support through a dedicated centre, EAP, and inclusive employment policies.
• Perks including a reward platform for 800+ retailers, cycle to work scheme, and flexible working.

Hiring process

• Application and CV review.
• Initial phone call.
• Interview and offer stage.