Expert Customer Success Manager (Retail Media)

TL;DR

Expert Customer Success Manager (Retail Media): Strategic consulting for fashion brand partners and optimizing campaign performance using the Retail Media platform with an accent on data-driven recommendations and long-term growth strategies. Focus on enabling account management teams, defining product requirements based on market insights, and driving the adoption of new platform features.

Location: Hamburg, Germany

Company

One of Europe’s fastest growing e-commerce companies operating at the intersection of fashion and technology.

What you will do

• Act as a strategic consultant for fashion brand partners to drive growth through data-driven recommendations.
• Serve as the subject matter expert for the Retail Media platform, covering attribution, KPIs, and APIs.
• Train and enable Account Management teams through workshops and knowledge sharing.
• Develop business cases and strategic narratives for executive-level reviews and product launches.
• Collaborate with Commercial Development to translate customer feedback into product requirements.
• Manage the rollout and adoption of new products and features across the partner portfolio.

Requirements

• 5+ years of experience in Retail Media, E-Commerce, or Performance Marketing.
• Degree in Business Administration, Marketing, E-Commerce, or equivalent.
• Strong analytical skills with the ability to translate complex metrics into business actions.
• Expertise in digital advertising ecosystems (Amazon Advertising, Google Ads, Meta).
• Fluent in English and German.
• Must be based in Hamburg, Germany.

Culture & Benefits

• Flat hierarchies and direct communication without long approval chains.
• Culture of ownership, trust, and clear responsibility.
• Team-oriented environment with shared lunches, afterwork drinks, and company events.
• Dynamic atmosphere at the intersection of fashion and technology.