Client Success Manager

Location: Munich, Germany; hybrid

Company

hirify.global operates a workplace wellness platform connecting employees with fitness, mindfulness, therapy, nutrition, and sleep partners through one subscription.

What you will do

• Manage renewals and renegotiations for existing B2B clients, focusing on larger corporate accounts.
• Analyze the client portfolio to identify risks, opportunities, upsells, and cross-sells.
• Lead contract negotiations with corporate and key accounts to optimize revenue and margins.
• Coordinate negotiations with Sales, Customer Success, Legal, and Controlling.
• Improve Client Success processes and methods.
• Translate corporate client needs into negotiation strategies and future product improvements.

Requirements

• At least 3 years of experience in contract management and negotiation, sales, or key account management, ideally in a B2B environment.
• Results-oriented approach with a focus on revenue growth and the ability to assess the impact of contract terms on costs, effort, and strategic priorities.
• Strong numerical affinity, analytical thinking, and data-driven decision-making.
• Excellent German and English communication skills required.
• Strong negotiation, communication, resilience, and executive-level stakeholder management skills.
• Excellent Google Sheets skills and high proficiency in data-driven analysis.

Nice to have

• Experience with pricing processes.

Culture & Benefits

• Hybrid and remote work options are available; the model for this role is discussed with the recruiter and hiring manager.
• Home-office setup reimbursement and a monthly work allowance.
• Flexible schedules aligned with time zones, team needs, and personal routines.
• 30 days of paid holiday per year plus annual holidays and a birthday holiday.
• 100% paid parental leave, with extended leave and a gradual part-time return for parents giving birth.
• Wellness membership, wellbeing resources, career development platforms, and continuous learning opportunities.