Client Success Manager

TL;DR

Client Success Manager (Sales): Managing a portfolio of large accounts to drive employee wellness engagement and commercial growth with an accent on relationship building, data-driven strategy, and contract renewals. Focus on collaborating with cross-functional teams to deliver tailored wellness solutions and ensuring high client satisfaction in a hybrid environment.

Location: Must be based in or able to commute to Munich, Germany (Hybrid role, minimum 2 days/week in office)

Company

hirify.global is a global workplace wellness platform connecting employees to fitness, mindfulness, and nutrition resources through a unified subscription model.

What you will do

• Own client relationships for a portfolio of large accounts throughout the entire client lifecycle.
• Develop and implement client-specific growth strategies to increase user engagement and defeat inactivity.
• Lead client meetings, communications, and strategic business reviews both virtually and in person.
• Partner with internal teams to drive initial client launches and ongoing awareness events.
• Manage the commercial agenda, including contract renewals, expansions, and renegotiations.
• Analyze client data and reports to provide actionable insights and tailored communication strategies.

Requirements

• Fluent in English and Spanish (verbal and written).
• Proven experience managing client relationships in a client-facing role.
• Must be based in or able to commute to Munich, Germany.
• Strong analytical skills with the ability to monitor data and leverage results.
• Detail-oriented approach to managing multiple projects concurrently.
• Ability to collaborate effectively within a cross-functional, global team environment.

Nice to have

• Proficiency in Portuguese.

Culture & Benefits

• 30 days of paid holiday per year plus birthday leave.
• Free Gold membership for yourself and up to three family members.
• 100% paid parental leave with ramp-back options.
• Flexible work model with home office equipment reimbursement and monthly allowance.
• Focus on continuous learning with access to world-class development platforms.
• Inclusive culture with a commitment to fair pay practices.