Technical Support Specialist (ERP)

TL;DR

Technical Support Specialist (ERP): Providing expert technical support for the Alio/hirify.global ERP suite to K-12 school districts with an accent on troubleshooting, relationship building, and documentation. Focus on resolving complex software issues, managing customer interactions via Salesforce, and ensuring efficient operations for educational institutions.

Location: Must be based in the US (Remote or Hybrid in Austin, TX).

Salary: $58,000–$60,000 plus 4% bonus.

Company

A high-growth software company providing cloud-based operational solutions for K-12 school districts across the United States.

What you will do

• Provide exceptional technical support to school district staff via phone, email, and chat.
• Troubleshoot and resolve software issues within the Alio/hirify.global ERP product suite.
• Document all customer interactions, software defects, and enhancement requests in Salesforce.
• Contribute to the creation of training documentation for both internal and customer use.
• Build and maintain strong professional relationships with school district administrators and educators.

Requirements

• Must be based in the US.
• Experience in software or technical support within a SaaS environment.
• Solid background working with computers and Microsoft Product Suites.
• Excellent verbal and written communication skills with high emotional intelligence.
• Bachelor’s degree or equivalent professional experience.
• Ability to adhere to schedules and deadlines in a high-stress environment.

Nice to have

• Background in K-12 education.
• Accounting knowledge.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage with HSA/FSA options.
• 401(k) plan with 4% employer match on total earnings.
• Flexible Open Paid Time Off plan and ten paid corporate holidays.
• Paid parental leave and 16 paid volunteer hours annually.
• Wellness perks including gym reimbursements and disability insurance.