Customer Support Coordinator

TL;DR

Customer Support Coordinator: Managing order fulfillment and customer relations for high-precision optical components with an accent on ERP data entry, export compliance, and cross-functional coordination. Focus on maintaining accurate documentation, resolving order conflicts, and ensuring adherence to ITAR and ISO standards in a fast-paced manufacturing environment.

Location: Must be based in Boulder, CO, USA (On-site)

Salary: $56,000–$70,000 annually

Company

hirify.global is a global leader in photonic innovation, delivering market-driven solutions for the biomedical, semiconductor, industrial, and aerospace sectors.

What you will do

• Manage the full sales order lifecycle, from entry in ERP to delivery coordination.
• Serve as the primary point of contact for customers, providing product information and status updates.
• Collaborate with Sales and Manufacturing teams to align production schedules with customer requirements.
• Handle export/import compliance documentation, including export licenses and end-user certificates.
• Coordinate returns and repairs, tracking status and communicating resolutions to customers.
• Support finance with collections and documentation for new accounts.

Requirements

• Must be authorized to work in the US (no visa sponsorship available).
• Must be able to work on-site in Boulder, CO.
• Must comply with ITAR regulations.
• Bachelor’s degree in business or related field preferred.
• Two years of experience in customer support, inside sales, or contract administration.
• Experience with ERP software and knowledge of import/export regulations.

Nice to have

• Previous experience in a manufacturing environment.
• Proficiency in Salesforce.
• Strong Microsoft Suite skills.

Culture & Benefits

• Comprehensive benefits starting day 1 including Medical, Dental, and Vision.
• 401K retirement plan.
• Paid Maternity/Paternity leave.
• Tuition reimbursement program.
• Long-term and Short-term disability coverage.
• Holiday pay.