Key Account Manager (Retail Tech)

TL;DR

Key Account Manager (Retail Tech): Driving growth and adoption of IoT and AI-enabled retail solutions in the Japanese market with an accent on strategic account management and new business prospecting. Focus on building relationships with C-suite decision-makers and managing long sales cycles for complex technical hardware and software stacks.

Location: Onsite in Tokyo, Japan

Company

hirify.global is a global leader in digital/IoT solutions for omnichannel retail, leveraging IoT cloud technology to transform physical stores into automated, data-driven digital assets.

What you will do

• Manage and develop a portfolio of key strategic accounts to ensure customer satisfaction and long-term loyalty.
• Actively prospect and generate new business opportunities within major accounts.
• Promote and deploy the latest IoT and AI innovations and solutions to existing customers.
• Prepare tenders and commercial proposals in collaboration with product, deployment, and marketing teams.
• Build and strengthen relationships with decision-makers from store level to C-suite.
• Develop partnerships with integrators and ecosystem players.

Requirements

• 10+ years of successful experience as a Key Account Manager or similar B2B sales role.
• Proven track record of selling complex technical solutions (hardware + software + services) with long sales cycles.
• Native or equivalent proficiency in Japanese (spoken and written).
• Fluent English proficiency.
• High level of autonomy and strategic prioritization skills.

Nice to have

• Knowledge of the retail industry.

Culture & Benefits

• Opportunity to work in a fast-growing retail tech company.
• Engagement with cutting-edge products like Vusion IoT, Captana Computer Vision, and Pulse Data Analytics.
• Contribution to sustainable and human-centered commerce technologies.