Workforce Manager (AI)

TL;DR

Workforce Manager (AI): Managing night shift staffing and real-time performance for a 200+ person annotation team with an accent on demand forecasting and SLA protection. Focus on translating forecasts into staffing plans, monitoring real-time queues, and driving KPI improvements.

Location: On-site in Cavite, Philippines (Night Shift)

Company

hirify.global is a global leader in AI training data, specializing in human-generated data to train and evaluate generative AI, LLMs, and computer vision models.

What you will do

• Translate demand forecasts into staffing plans and shift rosters for a 200+ person team.
• Monitor real-time queues and make live decisions on breaks and reallocation to protect SLAs.
• Track and report core workforce KPIs, including Service Level, Occupancy, Utilization, and Attrition.
• Build dashboards and reports to provide leadership with visibility into shift and project performance.
• Act as the primary point of contact for workforce matters, liaising with client stakeholders and internal teams.
• Identify root causes behind KPI shifts and drive corrective action plans.

Requirements

• 2 to 4+ years of experience in Workforce Management, Operations, or Shift Management within a BPO/contact center.
• Proven experience managing forecasting and scheduling for 150+ employees.
• Strong Excel and data analysis skills.
• Willingness to work on-site in Cavite on a night shift.
• Experience influencing Team Leaders and Supervisors without formal management authority.

Nice to have

• Experience with outsourced or managed services projects.
• Background in start-up or ramp-up project environments, including new project mobilization.
• Experience working directly with international or offshore clients.
• Experience with BI tools such as Power BI or Tableau.

Culture & Benefits

• Opportunity to work at the forefront of AI training and LLM development.
• Engagement with a global crowd of over 1 million contributors across 200 countries.
• Dynamic project-based environment focused on high-growth AI technologies.