Starlink Account Manager (State & Local Government)

TL;DR

Starlink Account Manager (State & Local Government): Managing a portfolio of government accounts for Starlink satellite broadband services with an accent on contract lifecycle management, customer retention, and strategic growth. Focus on building long-term relationships, championing customer feedback to influence technical development, and scaling enterprise self-service capabilities.

Location: Must be based in Bastrop, TX (Onsite)

Company

SpaceX is an aerospace company actively developing technologies to enable human life on Mars and providing global low-latency broadband internet via Starlink.

What you will do

• Act as the primary point of contact for assigned government customers from contract signature through activation and long-term retention.
• Deliver impeccable customer service by resolving issues and managing expectations effectively.
• Collect and communicate customer feedback internally to steer programmatic and technical product development.
• Identify and lead the implementation of new processes to enable enterprise customers to manage Starlink services independently.
• Serve as the internal expert for the State & Local government vertical, shaping strategic direction and commercial decision-making.
• Manage complex contracts, including initial intake, renegotiation of terms, and schedule adherence.

Requirements

• Must be a U.S. citizen, lawful permanent resident, or eligible for ITAR authorization.
• Bachelor's degree or equivalent experience with 5+ years in business development, operations, or account management.
• 3+ years of experience in account management or customer success.
• 1+ years of experience working with government customers.
• Ability to work extended hours and weekends as needed to support critical milestones.
• Willingness to travel to SpaceX offices and customer locations.

Nice to have

• 3+ years of experience working with State & Local government customers.
• Technical knowledge of telecommunications, satellites, ground networks, or user terminals.
• Experience managing complex projects under tight deadlines.
• Strong negotiation skills and ability to present professional presentations at all levels.

Culture & Benefits

• Opportunity to work on revolutionary satellite technology with global impact.
• Collaborative environment focused on high-impact commercial decision-making.
• Exposure to cutting-edge aerospace and telecommunications infrastructure.
• Commitment to equal opportunity employment and merit-based career growth.