Director, Presales Engineering (Cybersecurity)

Location: Texas, United States

Company

hirify.global provides human- and agent-centric cybersecurity solutions that protect people, data, and AI workflows across email, cloud, and collaboration tools.

What you will do

• Lead the evolution of Presales Engineering escalation strategy, including intake, routing, ownership, decision paths, and service expectations.
• Drive AI-enabled transformation through prompt libraries, AI agents, approved connectors, custom GPT governance, MCP-based workflows, knowledge retrieval, and field automation.
• Coordinate complex technical escalations involving high-value opportunities, production evaluations, proof-of-concept blockers, product readiness gaps, and access issues.
• Build scalable knowledge and enablement systems, including playbooks, runbooks, intake forms, owner registries, and product feedback loops.
• Partner with Product and Engineering to connect recurring field issues with customer and revenue impact.
• Coordinate global support coverage and access governance across AMER, EMEA, and APJ while mentoring senior technical contributors and team leads.

Requirements

• 10+ years of experience in Presales Engineering, Sales Engineering, Technical Consulting, Escalation Engineering, Solutions Architecture, Product Specialist, or related customer-facing technical roles.
• 5+ years leading technical teams, transformation programs, field enablement efforts, or cross-functional technical initiatives in enterprise software or cybersecurity.
• Strong understanding of enterprise cybersecurity sales motions, technical discovery, proof-of-concept execution, production evaluations, security architecture, objection handling, and executive-level technical storytelling.
• Experience leading complex escalations across Sales, Product, Engineering, Support, IT, Security, Legal, and executive stakeholders.
• Practical fluency with AI-enabled workflows, LLM tooling, knowledge retrieval, prompt engineering, agentic systems, governance, and responsible enterprise adoption.
• Strong judgment regarding data access, least privilege, customer confidentiality, security review, compliance boundaries, and responsible AI usage.

Nice to have

• Experience with hirify.global products, presales support operations, or enterprise cybersecurity field organizations.
• Background in data security, insider threat management, email security, cloud security, identity workflows, AI security, or collaboration security.
• Experience with Salesforce, Jira, Confluence, GitHub, Slack or Teams, Google Workspace, Workday, CyberArk, SailPoint, vector databases, MCP servers, or enterprise AI platforms.
• Experience managing global teams or distributed stakeholders across AMER, EMEA, and APJ.

Culture & Benefits

• Flexible work environment and global collaboration opportunities.
• Competitive compensation and comprehensive benefits.
• Annual wellness and community outreach days.
• Recognition programs and career development support.