Partner Success Specialist (Southwest)

TL;DR

Partner Success Specialist (Southwest): Provide proactive and responsive implementation support for educators using hirify.global products, with an accent on account onboarding, implementation health analysis, and renewals. Focus on guiding educators through i-Ready Connect data in Excel and delivering timely service aligned with Pacific Standard hours.

Location: US (MA) Remote; support Pacific Standard hours

Salary: $43,375 - $70,875

Company

hirify.global develops award-winning learning programs and education technology used by K–8 students nationwide.

What you will do

• Use account support plans, efficiency tools, and processes to deliver proactive educator communication and timely responses to evolving needs.
• Set up assigned educator accounts for successful implementation, onboard accounts within expected timeframes, and establish clear implementation plans.
• Analyze implementation health data to identify concerns and coordinate resolutions with internal teams and educators.
• Support educators in analyzing student performance and growth data in the i-Ready Connect platform.
• Use Excel to work with i-Ready Assessment and Instruction data and fulfill ad hoc reporting requests for implementation needs.
• Build relationships with key decision makers to support renewals and identify expansion opportunities; support territory pilot strategy and conversion.

Requirements

• Associate’s degree or equivalent experience.
• 1+ year experience in customer service, sales, or teaching (or a combination).
• Proficiency with Outlook, Salesforce.com, and Microsoft Office (Word, Excel, PowerPoint, MS365).
• Strong listening and communication skills (oral and written) plus strong interpersonal, customer-centric skills.
• Ability to learn and apply new and complex concepts quickly; strong organizational and time-management skills.
• Support Pacific Standard hours and be able to travel up to 10% for periodic school visits and educator/company meetings.

Nice to have

• Bachelor’s degree in Education or Marketing/Business.
• 2+ years experience in customer service, sales, or teaching (or a combination).
• Experience as a K-12 educator, in education sales, or in customer management.

Culture & Benefits

• Medical, dental, vision, and basic life insurance for benefit-eligible employees (and families).
• 401k plan with employer match.
• Flexible vacation and sick policy, plus twelve paid holidays and winter office closure between Christmas and New Year’s.
• Opportunity to earn upside commissions and bonuses through an incentive compensation plan tied to individual and team performance.