Senior Client Success Manager (K12)

TL;DR

Senior Client Success Manager (K12): Managing and nurturing relationships with K-12 school district clients to ensure product adoption, satisfaction, and long-term retention with an accent on strategic account planning and revenue expansion. Focus on driving renewals, identifying upsell opportunities, and serving as a trusted advisor to administrators and educators.

Location: Must be based in the US (Remote or hybrid in Austin, TX).

Salary: $75,000–$80,000 + 4% bonus.

Company

A high-growth edtech company providing cloud-based software solutions that integrate finance, HR, and nutrition management for K-12 school districts across the U.S.

What you will do

• Develop and execute strategic account plans to drive client retention and expansion.
• Own the end-to-end renewal process, including contract negotiations and uplift discussions.
• Identify and qualify upsell and cross-sell leads to expand product adoption.
• Conduct regular client check-ins and Quarterly Business Reviews (QBRs) to ensure satisfaction.
• Manage incident communications and escalations to ensure prompt resolution.
• Collaborate with sales, product, and support teams to drive continuous product enhancement.

Requirements

• Must be based in the US.
• Bachelor's degree in Business Administration, Communications, or related field.
• 3-5 years of experience in a client-facing role, such as account management or customer success.
• Proven track record of managing client relationships and driving satisfaction.
• Ability to travel 20-25% of the time.
• Proficiency in CRM software like Salesforce.

Nice to have

• Experience working in the K-12 education sector.

Culture & Benefits

• Flexible Open Paid Time Off plan.
• 401(k) plan with 4% employer match on total earnings.
• Comprehensive medical, dental, and vision coverage with HSA/FSA options.
• Paid parental leave and ten paid corporate holidays.
• 16 paid volunteer hours annually.
• Wellness perks including gym reimbursements and disability insurance.