Customer Support Specialist (EdTech)

TL;DR

Customer Support Specialist (EdTech): Providing technical support for the hirify.global Nutrition software suite to K-12 districts with an accent on troubleshooting, customer rapport, and issue documentation. Focus on resolving technical software defects, creating training materials, and optimizing the user experience for educators and administrators.

Location: Must be based in an eligible US state; Hybrid option available in Austin, TX (3 days/week)

Salary: $48,000–$51,000 + 4% bonus

Company

A high-growth EdTech company empowering K-12 districts to optimize operations through integrated finance, HR, and nutrition management software.

What you will do

• Provide professional technical support via phone, email, and chat for the hirify.global Nutrition product suite.
• Troubleshoot and resolve customer issues using Salesforce and other internal resources.
• Collaborate across the organization to ensure a high-quality customer experience.
• Develop and contribute to training documentation for both customers and internal teams.
• Document software defects and enhancement requests for the development team via Salesforce tickets.

Requirements

• Must be based in an eligible US state.
• Professional experience in software or technical support within a SaaS environment.
• Proficiency with Microsoft Product Suites and general computer literacy.
• Excellent verbal and written communication skills.
• Valid Driver’s License for limited travel during high-demand seasons.

Nice to have

• Background in K-12 education.
• Knowledge of accounting principles.

Culture & Benefits

• 401(k) plan with 4% employer match on total earnings.
• Flexible Open Paid Time Off and 10 paid corporate holidays.
• Comprehensive medical, dental, and vision insurance with PPO/HDHP and HSA/FSA options.
• Paid parental leave and 16 paid volunteer hours.
• Wellness perks including gym reimbursements, disability, and life insurance.