Contact Center Representative II (Fintech)

TL;DR

Contact Center Representative II (Fintech): Providing personalized support to banking customers by resolving inquiries and recommending financial products with an accent on empathy and efficient problem-solving. Focus on delivering legendary customer service while maintaining compliance and productivity standards in a hybrid work environment.

Location: Must be based in Canada (Markham, Ontario). The role is primarily remote, but requires in-person training and onboarding in Markham for 13 weeks and occasional attendance at a TD location for team events.

Salary: $45,700 – $61,000 CAD

Company

hirify.global is one of the world's leading global financial institutions and the fifth largest bank in North America, committed to providing a human and simple banking experience for over 27 million customers.

What you will do

• Deliver exceptional customer service by assisting with account inquiries and resolving issues.
• Recommend TD products and services to provide personalized financial support.
• Resolve customer concerns at the first point of contact with empathy and efficiency.
• Achieve performance objectives, including customer experience scores and productivity targets.
• Participate in ongoing training and coaching to support professional development.
• Maintain integrity and compliance when handling sensitive customer information.

Requirements

• High School Diploma or equivalent required.
• Fluent in English and Cantonese or Mandarin required.
• Ability to multitask and navigate computer systems with speed and accuracy.
• Digital literacy across various devices including smartphones, tablets, and laptops.
• Flexibility and resilience when responding to challenging customer situations.
• Must be able to attend 13 weeks of in-person training in Markham, Ontario.

Culture & Benefits

• Competitive base salary and variable compensation packages.
• Comprehensive health, well-being, and retirement savings programs.
• Access to online learning platforms and structured mentoring programs.
• Commitment to career development with regular performance and growth conversations.
• Supportive and inclusive work environment valuing diverse perspectives.

Hiring process

• Review of applications followed by interviews for selected candidates.
• Communication of outcomes provided via email or phone call.