Customer Account Specialist II (Fintech)

TL;DR

Customer Account Specialist II (Fintech): Managing customer accounts and resolving financial arrears through inbound and outbound communication with an accent on empathy, problem-solving, and regulatory compliance. Focus on delivering legendary customer service while balancing productivity targets and maintaining accurate financial records.

Location: Must be based in or able to commute to Markham, Ontario, Canada. Training is onsite for 6 weeks, followed by a hybrid schedule.

Salary: $47,200 - $66,600 CAD

Company

A leading global financial institution and one of the largest banks in North America, committed to fostering an inclusive environment and providing comprehensive career development for its employees.

What you will do

• Support customers through inbound and outbound calls to resolve financial difficulties and arrears.
• Deliver legendary customer service by providing tailored advice based on individual banking needs.
• Resolve customer inquiries efficiently at the first point of contact with empathy and sound judgment.
• Consistently reach performance objectives, including quality goals, compliance regulations, and productivity targets.
• Participate in ongoing training and coaching to develop professional skills and product knowledge.

Requirements

• High School Diploma or equivalent required.
• Must be able to attend 6 weeks of mandatory onsite training in Markham, Ontario.
• Exceptional listening skills and ability to navigate multiple computer systems simultaneously.
• Professional demeanor with strong time-management and decision-making capabilities.
• Flexibility to work rotational shifts between 8am-9pm Monday-Friday and every other Saturday.
• Previous experience in collections, credit, call centers, or banking is considered an asset.

Culture & Benefits

• Competitive base salary and variable compensation packages.
• Comprehensive health, well-being, savings, and retirement programs.
• Access to mentoring programs and an online learning platform for career growth.
• Inclusive workplace culture that values diversity and employee well-being.
• Banking benefits and employee discounts.

Hiring process

• Recruiters will contact qualified candidates to schedule an interview.
• Outcomes are communicated to all applicants via email or phone.