Customer Service Specialist

TL;DR

Customer Service Specialist: Managing end-to-end order fulfillment and customer relations for a global chemical distributor with an accent on order processing, problem resolution, and maintaining long-term partnerships. Focus on ensuring consistent customer experience and effective collaboration with internal and external stakeholders.

Location: Hybrid role based in Edmonton, AB, Canada

Company

hirify.global is a leading global distributor of chemicals and ingredients essential to health, safety, and industrial applications.

What you will do

• Receive and process customer orders from beginning to end.
• Develop solutions to meet customer needs and opportunities.
• Build and sustain long-term customer partnerships.
• Resolve problems and non-conformances quickly.
• Collaborate effectively with team members to ensure consistent service.

Requirements

• University degree or College diploma in a related field (chemistry, sales, or customer service).
• Minimum of two years of customer service experience.
• Strong organizational, time management, and multitasking skills.
• Proficiency in Microsoft Office suite (Outlook, Excel, Word).
• Ability to interface confidently with internal and external stakeholders.

Culture & Benefits

• Global career advancement and mentoring opportunities.
• Competitive salary and incentives.
• Diverse benefits package supporting physical, emotional, and financial wellbeing.
• Access to Employee Resource Networks advocating for diversity, equity, and inclusion.