Field Service Technician (Retail AI)

TL;DR

Field Service Technician (Retail AI): Maintaining and installing computer vision hardware in retail environments with an accent on hardware diagnostics, preventative maintenance, and physical installation tasks. Focus on meeting quality and speed KPIs while ensuring system reliability across various customer sites in the London region.

Location: Must be based in the London region, UK. Role requires travel to customer sites and a full valid UK driving licence.

Salary: £17 per hour (30 hours per week).

Company

hirify.global is an industry leader in retail AI, providing a next-generation operating system for brick-and-mortar retail powered by deep-learning computer vision.

What you will do

• Diagnose, install, and replace camera hardware at customer sites.
• Conduct routine preventative maintenance checks to ensure system uptime.
• Operate power tools safely to install equipment on shelves and ceilings.
• Maintain accurate service records and documentation using company tools.
• Respond to service calls and ensure adherence to customer SLAs.
• Collaborate with team members to meet installation deadlines and quality standards.

Requirements

• Valid UK driving licence and reliable transportation required.
• Previous experience in field service, installation, or construction.
• Strong technical aptitude for troubleshooting hardware and software issues.
• Physical stamina to perform demanding tasks for up to 9 hours.
• Ability to work flexible hours, including nights and weekends.
• Excellent attention to detail and time management skills.

Culture & Benefits

• 6-month fixed-term contract with potential for extension.
• Paid Time Off and Sick Leave.
• Pension scheme contributions.
• Opportunity to work with world-class retail partners and a mission-driven team.