Field Services Engineer

TL;DR

Field Services Engineer (Visitor Counting): Delivering on-site installation, configuration, maintenance, and repair of people counting hardware systems with an accent on sensors, IP networks, Wi-Fi technologies, and hardware troubleshooting. Focus on conducting site surveys, diagnosing issues under pressure, and ensuring health & safety compliance during field activities.

Location: Remote, position based in the UK. Requires clean valid UK driving license and travel to client sites across UK.

Salary: £30,000–£35,000 per annum plus company car, phone, and laptop.

Company

Leader in visitor analytics and people counting solutions, delivering hardware and software to heritage, retail, and leisure sectors. Part of global Jonas Software group.

What you will do

• Install, configure, and test hardware systems including people counting sensors and peripherals.
• Conduct site surveys for safe and efficient installations.
• Diagnose and resolve technical issues on-site or remotely to minimize client downtime.
• Perform scheduled maintenance, system upgrades, and accurate documentation of service activities.
• Liaise with internal teams for project coordination and escalations.
• Participate in weekend on-call rotation for remote support.

Requirements

• Clean, valid driving license (essential).
• Experience in field-based technical support, installations, and working at heights.
• Strong knowledge of IP networks, Wi-Fi technologies, Microsoft Windows, and MS Office.
• Ability to troubleshoot and repair hardware issues.
• Excellent planning, organizational, communication, and problem-solving skills.
• Based in the UK; prepared to work out of hours.

Nice to have

• Certifications (IPAF, CSCS, PASMA).
• Experience in heritage sector and listed buildings.

Culture & Benefits

• 25 days annual leave + 10 days sick pay.
• Pension (5% EE + 5% ER), life assurance 4x salary, private health insurance, cashplan.
• Company car, phone, laptop; employee share scheme, travel insurance, cycle/electric vehicle schemes.
• Discounted gym and retail; flexible working options including hours and location.
• Learning & development programs, mentor scheme, EAP, mental health support, networking events.
• DEIB commitment with inclusive hiring practices.