Senior Sales Engineer (AI)

TL;DR

Senior Sales Engineer (AI): Leading pre-sales engagements for Agentic AI solutions with an accent on technical discovery, solution architecture, and high-impact product demonstrations. Focus on bridging the gap between complex GenAI capabilities and enterprise business outcomes for contact center leaders.

Location: Remote (US only)

Salary: $200,000–$242,000 per annum

Company

ObserveAI is an AI Agents platform for customer experience, helping organizations automate and optimize the full CX lifecycle through specialized AI agents.

What you will do

• Lead complex technical discovery sessions with enterprise stakeholders including VPs of CX, CTOs, and IT leads.
• Design and deliver high-impact, value-driven demonstrations and Proofs of Value (POVs) mapping technical capabilities to business outcomes.
• Scope and build sophisticated AI Agents and Copilots within the platform to simulate real-world enterprise environments.
• Advise prospects on integrating AI solutions within intricate tech stacks including CCaaS, CRM, and telephony infrastructure.
• Act as a strategic advisor navigating security and compliance hurdles in regulated industries like finance and healthcare.
• Collaborate with product and engineering teams to provide market feedback and influence the product roadmap.

Requirements

• Must be based in the United States.
• 5+ years of experience in Sales Engineering, Solutions Architecture, or Pre-Sales supporting AI, ML, or Contact Center technologies.
• Applied knowledge of Generative AI, LLMs, RAG, and conversational design.
• Strong familiarity with enterprise contact center workflows and CCaaS platforms like NICE, Genesys, or Five9.
• Proven track record of managing complex enterprise deal cycles and presenting to C-suite or VP-level audiences.
• Technical proficiency with REST APIs, Webhooks, and SFTP for real-time data integration.

Culture & Benefits

• Competitive compensation package including base pay, performance incentives, and equity options.
• Comprehensive medical, dental, and vision insurance for employees and dependents.
• Flexible unlimited PTO policy plus 10 company holidays and annual winter break.
• 401(k) retirement plan with tax-advantaged savings.
• Quarterly lifestyle stipend for wellness and professional development.
• Monthly mobile and internet stipend to support remote work connectivity.