Claims Handler

TL;DR

Claims Handler (Insurance): Managing a mixed portfolio of liability and property claims from notification to settlement with an accent on investigation, policy coverage review, and decision-making. Focus on building strong relationships with brokers and policyholders while progressing towards professional CII qualifications.

Location: Must be based in Leeds, UK (Hybrid: 4 days in office, 1 day home)

Company

hirify.global is a Fortune 500 global specialist insurer committed to supporting people and businesses through unexpected events.

What you will do

• Manage a personal caseload of low-value injury (EL/PL) and property damage claims.
• Investigate claims, review policy coverage, and make fair, informed decisions.
• Collaborate closely with policyholders, brokers, and loss adjusters.
• Deliver excellent customer outcomes through proactive communication.
• Prioritize workloads to ensure efficient claim progression in a fast-paced environment.
• Contribute to continuous improvement and team-based projects.

Requirements

• Must be based in or able to commute to Leeds, UK.
• Strong communication and relationship-building skills.
• Proactive, problem-solving attitude with high attention to detail.
• Ability to manage a varied portfolio of claims independently.
• Genuine desire to learn and build a long-term career in insurance.
• Professional proficiency in English.

Nice to have

• Experience in insurance claims, underwriting, broking, or operations.
• Background in property or liability claims.
• Legal or academic background (e.g., law graduate).

Culture & Benefits

• Competitive salary with annual bonus scheme.
• Hybrid working model with a collaborative office environment in Leeds.
• 25 days holiday plus bank holidays with buy/sell options.
• Fully funded professional CII qualifications.
• Private medical, dental, and strong pension scheme.
• Clear progression routes into senior, specialist, or leadership roles.