School IT Support Associate

TL;DR

School IT Support Associate: Providing hands-on technical support and infrastructure maintenance across schools in Havering with an accent on troubleshooting, network management, and customer service. Focus on delivering 1st/2nd line support, assisting with cloud and hardware projects, and building effective relationships with school staff.

Location: Must be based in or able to work onsite in Romford, United Kingdom

Salary: £29,436–£31,158 per annum

Company

hirify.global is a local government authority committed to serving its residents and promoting the welfare of children and vulnerable adults.

What you will do

• Provide hands-on IT support across various school sites in Havering and nearby areas.
• Troubleshoot and resolve technical issues related to desktops, networks, and cloud services.
• Assist engineering teams with projects including network, Wi-Fi, and cloud solution installations.
• Support 1st and 2nd line service desk functions to ensure smooth IT operations.
• Build and maintain effective working relationships with school staff and stakeholders.
• Deliver services in accordance with established service level agreements.

Requirements

• Must be able to work onsite in Romford and travel between school sites.
• Previous experience in customer service and technical support.
• Knowledge of Windows desktop environments, cloud services (Microsoft 365, Google, Apple), and network management.
• Understanding of ITIL environments and service level agreements.
• Excellent communication skills and a proactive, can-do approach.
• Willingness to learn and develop technical skills if gaps exist.

Culture & Benefits

• Opportunity to make a tangible difference in the local education sector.
• Training and professional development support provided.
• Inclusive work environment that values diversity and merit-based recruitment.
• Access to local government employment benefits.