School IT Support Associate (Microsoft 365)

Location: Romford, United Kingdom; hands-on support across schools in Havering and nearby areas with travel between sites.

Salary: £29,436–£31,158 per year (Grade 3).

Company

hirify.global provides public services and traded IT services to local schools and other community organisations.

What you will do

• Provide hands-on IT support across schools in Havering and nearby areas.
• Troubleshoot desktop, cloud, network, and server issues and maintain smooth IT operations.
• Install and support networks, Wi-Fi, and cloud solutions as part of project delivery.
• Support first- and second-line service desk functions within an ITIL environment.
• Build effective relationships with schools and deliver services against agreed service level agreements.

Requirements

• Previous customer service experience and strong communication skills.
• Experience supporting Windows desktops, Microsoft 365, Google services, Apple devices, networks, or servers.
• Understanding of ITIL-based service delivery and service level agreements.
• Ability to travel between school sites in Havering and nearby areas.
• Willingness to learn and develop technical knowledge; the role is suitable for an IT apprentice or junior IT technician.

Culture & Benefits

• Training support is available to help close technical knowledge gaps.
• Work as part of a team delivering IT services to schools.
• The role contributes to the IT operations of schools and involves working with children, young people, and vulnerable adults.
• A DBS check may be required depending on the appointed responsibilities.
• An anonymised recruitment process is used.

Hiring process

• Submit a supporting statement of no more than two A4 pages explaining how the criteria are met.
• Applications close on 4 October 2026, subject to early closure if interest is high.
• Interview date: 8 October 2026.