2 дня назад
Regional Office Support Analyst
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Regional Office Support Analyst (IT Support): Providing service desk and infrastructure support for CAA’s London office and EU/APAC regions with an accent on endpoint administration, incident response, user account management, and office technology. Focus on troubleshooting Windows and macOS devices, deploying software with SCCM or JAMF, supporting Cisco communications systems, and coordinating acquisition integrations and office buildouts.
Location: London, United Kingdom. The role supports the London office, EU and APAC regions, with possible travel to CAA offices for project work.
Company
is an entertainment and sports agency operating across filmed and live entertainment, digital media, publishing, sponsorship, sports, and related services.
What you will do
- Provide service desk support across EU and APAC regions and coordinate incident management for infrastructure and cybersecurity.
- Act as the primary contact for engineering teams, CAA Agents, Executives, and other technology staff.
- Administer Active Directory and Workday accounts, machine objects, and office user access.
- Support Windows, macOS, iOS, and Android devices, including Apple and Lenovo hardware.
- Deploy software through SCCM or JAMF and configure Cisco handsets, softphones, and media equipment.
- Support application training, acquisition integrations, new office buildouts, and technology service documentation.
Requirements
- Experience supporting Microsoft Exchange, unified communications, Microsoft Office, Apple and Lenovo devices, and HP printers and copiers.
- Knowledge of ITIL or Microsoft Operations Framework processes.
- Experience troubleshooting technical issues and managing incident resolution.
- Strong analytical, problem-solving, verbal, and written communication skills.
- Ability to prioritize, coordinate, and complete tasks to deadlines while working independently and collaboratively.
- Ability to support the London office and travel to CAA offices when required for project work.
Nice to have
- Experience in an agency or entertainment company environment.
- Experience with Cisco Unified CM, Cisco Unity Connection, Jabber, Teams, and IP-based phone systems.
- Knowledge of Microsoft Intune, Active Directory, Azure Active Directory, Exchange, and Office 365 administration.
- Experience with JAMF for Mac administration, imaging, and deployment.
Culture & Benefits
- Work in a technology department focused on innovation and technology service delivery.
- Collaborate directly with agents, executives, engineering teams, and regional technology staff.
- CAA promotes equal opportunity, diversity, and inclusion in the workplace.
- Assistance is available for applicants who need support completing forms or participating in the application process.
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