Service Desk Analyst

Location: Cambridge, United Kingdom; in-office 5 days per week

Salary: £28,000–£35,000 per year

Company

hirify.global develops software solutions that help data professionals securely manage organizational data and databases.

What you will do

• Act as the first point of contact for IT questions and issues across hirify.global offices.
• Triage, log, resolve, and escalate incidents and service requests to the appropriate technical teams.
• Support onboarding, configure end-user devices, and maintain IT equipment and documentation.
• Collaborate with Technical Operations to share knowledge and improve support practices.
• Identify recurring issues and trends to help prevent future problems.

Requirements

• Experience with Microsoft operating systems and applications, including Microsoft 365 tools such as Word and Excel.
• Strong analytical, troubleshooting, problem-solving, and attention-to-detail skills.
• Clear communication skills and the ability to explain technical concepts to non-technical users.
• Ability to manage multiple tasks and remain effective under pressure.
• Interest in learning new technology and suggesting improvements to working practices.
• Ability to work in the Cambridge office five days per week.

Culture & Benefits

• Environment based on trust, accountability, collaboration, respect, and fairness.
• Monthly wellbeing allowance and generous paid time off.
• Private health insurance.
• Investment in learning, development, and career progression.
• Supportive Technical Operations team with opportunities to improve ways of working.

Hiring process

• Application review by a Talent Partner or Hiring Manager.
• Initial conversation followed by a skills alignment interview, which may include a technical assessment or competency-based questions.
• Values alignment interview before the final offer.