Technical Support Engineer (Microsoft 365)

Location: London, UK

Company

hirify.global is a growing public software company developing solutions for professional services organizations, including Collaboration and Content products.

What you will do

• Manage customer support requests and provide timely, accurate responses.
• Create, prioritize, track, and update customer issues and feature requests in Microsoft Azure DevOps.
• Provide training to first- and second-line support staff at customer and partner organizations.
• Participate in an ongoing rota providing support coverage for EMEA customers.
• Support IT systems used by Collaboration and Content staff.
• Create and maintain documentation and near-real-time updates for the Collaboration and Content Knowledge Base.

Requirements

• Experience providing technical support and solving technical issues.
• Knowledge of the Microsoft 365 technology stack.
• Knowledge of IT systems administration tools and best practices.
• Knowledge of ITIL processes.
• Experience using a Service Desk platform.

Nice to have

• Experience in legal services, professional services, or enterprise content management.
• Experience triaging complex issues for Microsoft technology-based solutions.

Culture & Benefits

• Modern, open office environment focused on collaboration, creativity, and teamwork.
• Professional development, training, and continuing education reimbursement.
• Wellness programs, flexible time off, and family-formation benefits.
• Paid volunteer time off and donation matching.
• Supportive environment focused on professional growth and employee well-being.

Hiring process

• The interview process generally includes three or more virtual or in-person meetings.