IT Support Analyst (Windows/macOS)

Location: On-site in London, with a 4–5 day per week requirement at the London Farringdon office.

Salary: £40,000 base salary per year.

Company

hirify.global is a European rail and coach travel platform connecting travellers with value-focused journey options through its app, website and partner channels.

What you will do

• Manage the ITSM ticket lifecycle, monitor workloads and reports, and resolve incidents within SLA.
• Provide Tier 2 troubleshooting, diagnostics, root-cause analysis and escalation coordination with Tier 3 teams.
• Deliver end-user support through the ITSM platform, collaboration tools and the onsite Tech Bar.
• Manage IT assets, laptop builds, joiner and leaver processes, device retrieval and secure disposal.
• Maintain meeting-room AV/VC services and provide technical support for internal events.
• Support security, audit, compliance, knowledge management and process automation initiatives.

Requirements

• Solid enterprise experience with Windows 11 and the Apple ecosystem, plus working knowledge of Android and Linux.
• Experience with MDM strategies and deployments using JAMF and Intune.
• Knowledge of Microsoft 365, Slack, Atlassian products, Active Directory, Azure Active Directory, SaaS and cloud migration.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, LAN, WAN and wireless networks.
• Experience with ITSM ticketing, lifecycle reporting, technical documentation, video conferencing and modern workplace solutions.
• Willingness to work onsite 4–5 days per week in the London Farringdon office.

Nice to have

• Microsoft 365 Certified: Endpoint Administrator Associate (MD-102).
• Apple certifications such as ACSP, ACTC or JAMF 100.
• CompTIA A+ certification.

Culture & Benefits

• Private healthcare and dental insurance.
• 28-day work-from-abroad policy.
• Share purchase plan, electric vehicle scheme and additional festive time off.
• Family-friendly benefits, personal learning budgets and regular learning days.
• Clear career paths, transparent pay bands and an inclusive working environment.

Hiring process

• Recruiter call.
• Competency-based interview with two engineers.
• Panel interview with Workplace Technology stakeholders.