Strategic Account Manager (SaaS)

TL;DR

Strategic Account Manager (SaaS): Cultivating long-term relationships with high-value clients to drive retention, revenue growth, and customer satisfaction. Focus on managing complex portfolios, executing strategic account plans, and collaborating cross-functionally to maximize the value of IT and security management solutions.

Location: Must be based in Norwalk, CT

Company

hirify.global is a leading provider of AI-powered IT management and cybersecurity software, serving MSPs and internal IT organizations worldwide.

What you will do

• Serve as the trusted advisor and primary liaison for a portfolio of high-value, complex key accounts.
• Identify expansion opportunities and drive upsell and cross-sell initiatives.
• Proactively manage contract renewals to maintain high retention rates.
• Represent the voice of the customer internally to advocate for product enhancements.
• Lead executive business reviews and provide performance reporting and risk mitigation plans.
• Partner with technical and product teams to ensure successful onboarding and adoption.

Requirements

• 5+ years of experience in account management, customer success, or consultative sales.
• Proven track record managing multimillion-dollar portfolios and achieving growth goals.
• Strong commercial acumen and negotiation skills with experience engaging senior-level executives.
• Excellent written and verbal communication, presentation, and storytelling abilities.
• Experience in building and executing strategic account plans.
• Must be based in Norwalk, CT.

Nice to have

• Background in IT management software, cybersecurity, or MSP ecosystems.
• Familiarity with CRM tools like Salesforce and data analytics platforms.
• Bachelor’s degree in Business or Technology; MBA is a plus.

Culture & Benefits

• High-growth, high-performance environment focused on innovation and results.
• Opportunity to work with a global leader in IT management software.
• Collaborative culture working across Sales, Product, and Support teams.
• Commitment to equal employment opportunity and professional development.