Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Managing a portfolio of high-value EMEA customers to drive adoption and value realization of the NodeZero platform with an accent on technical onboarding and offensive security strategy. Focus on increasing retention and growth (ARR/NRR) while partnering with security leaders and technical stakeholders.

Location: Must be based in the UK, Germany, France, or The Netherlands

Compensation: EUR 100,000 - 140,000 annually (OTE)

Company

hirify.global is a fast-growing remote cybersecurity company providing autonomous pentesting via its flagship NodeZero platform.

What you will do

• Manage a portfolio of EMEA customers as the primary post-sales technical advisor to guide successful platform adoption.
• Deliver technical onboarding and enablement to ensure customers realize maximum value from advanced features.
• Partner with SOC, red/blue teams, and AppSec to interpret pentest results and guide offensive security strategy.
• Collaborate with Sales and Renewals teams to drive retention and growth based on ARR, NRR, and GRR targets.
• Act as a customer advocate by relaying technical feedback to internal Product and Engineering teams.
• Conduct regular check-ins and quarterly business reviews to align on strategy and showcase business outcomes.

Requirements

• 5+ years in Customer Success, Technical Account Management, or Client Services within a SaaS cybersecurity environment.
• Required: Proficiency in French or German.
• Business fluency in English.
• Deep understanding of enterprise security, information technology, cloud, or offensive security.
• Must be based in the UK, Germany, France, or The Netherlands.
• Experience with Salesforce, Gainsight, and JIRA.

Nice to have

• Relevant cybersecurity certifications such as CompTIA Security+ or CISSP.
• Experience working in a startup or high-growth company environment.

Culture & Benefits

• 100% remote work environment for better work-life balance.
• Competitive compensation including equity in the form of stock options.
• Comprehensive health, vision, and dental insurance for employees and their families.
• Flexible vacation policy and generous parental leave.
• Inclusive culture that promotes diversity and continuous professional growth.