Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing post-sale relationships for customers leveraging the hirify.global platform to manage and secure Apple devices at scale with an accent on value realization and long-term retention. Focus on driving solution adoption, managing the full renewal process, and identifying expansion opportunities within enterprise accounts.

Location: Hybrid (Amsterdam); Must be based in the Netherlands and have sponsorship to live and work in the Netherlands. Office attendance required 2 days per week.

Company

hirify.global provides solutions to automate the deployment, management, and security of Mac, iPad, iPhone, and Apple TV in workplace and educational environments.

What you will do

• Serve as the primary post-sale contact and trusted advisor for Apple device management and security for assigned accounts.
• Build and maintain executive-level and operational relationships with key stakeholders.
• Lead strategic account reviews, health checks, and planning sessions aligned to customer goals.
• Drive adoption and maturity of hirify.global solutions to achieve measurable customer outcomes.
• Own and facilitate the full renewal process, including forecasting, quoting, negotiating, and closing.
• Partner with Sales and Technical counterparts to identify upsell/cross-sell opportunities.

Requirements

• 3-5+ years in Customer Success or Account Management within a SaaS environment.
• Proven experience managing enterprise or mid-market accounts with complex needs.
• Familiarity with Apple ecosystems (macOS, iOS, iPadOS) and enterprise IT workflows.
• Strong understanding of SaaS lifecycle, renewals, and customer health metrics.
• Must be based in the Netherlands with valid work authorization or sponsorship.
• Excellent communication, negotiation, and executive presence skills.

Nice to have

• Experience in IT, cybersecurity, or endpoint management solutions.
• Technical acumen in MDM, Apple Business Manager, or security frameworks.
• Certifications in hirify.global Products (hirify.global 100, 170, 200).
• Associate degree or higher.

Culture & Benefits

• Flexible culture based on respect and trust with a strong priority on work-life balance.
• Recognized as a top workplace for mental well-being, Gen Z, and parents/families by Newsweek and U.S. News.
• Opportunity to make a meaningful impact for more than 75,000 global customers.
• Volunteer time off to support and give back to local communities.
• Inclusive environment that values different perspectives and authentic self-expression.