Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of French and Italian accounts to drive product adoption and value with an accent on identity management and churn mitigation. Focus on building executive relationships, implementing success plans, and collaborating with cross-functional teams to ensure customer growth.

Location: Paris, France (Hybrid)

Salary: €71,000 — €98,000 EUR

Company

Okta is a leader in identity security, building the trusted infrastructure that enables organizations to safely embrace the era of AI.

What you will do

• Own and drive Success Plans for assigned customers to accelerate adoption and ensure measurable outcomes.
• Manage a Book of Business, focusing on mitigating churn risk and identifying growth opportunities.
• Drive consumption of Okta products through the implementation of best practices and data-driven tracking.
• Coordinate with Sales, Product Management, Support, and Engineering to align customer needs with product direction.
• Build and maintain strategic relationships with executive decision-makers and map organizational hierarchies.

Requirements

• Fluent French and Italian are required.
• Experience in customer success management, ideally with a technical platform or solution.
• Proven ability to navigate enterprise environments and build trusted relationships at all levels.
• Experience in driving product adoption and expansion through consulting-style engagement.
• Must be based in Paris, France.

Culture & Benefits

• Comprehensive healthcare coverage and financial benefits.
• Paid time off and parental leave in accordance with local policies.
• Equity opportunities where applicable.
• Immersive in-person onboarding experience to accelerate impact.
• Access to a global community spanning over 20 offices worldwide.