Operations Associate (Ticket Triage)

TL;DR

Operations Associate (Logistics): Reviewing and routing incoming requests across Art and Operations workflows with an accent on request analysis, ticket triage, and cross-functional communication. Focus on reducing operational delays, managing order edits, and optimizing routing accuracy to ensure smooth supply-chain movement.

Location: Remote (The Philippines)

Salary: $480–$780 per month

Company

New York-based custom apparel startup that empowers student entrepreneurs.

What you will do

• Review and triage incoming Art, Ops, Admin, and Sales-related requests.
• Assign requests to the correct team or individual based on urgency and scope.
• Identify missing details, unclear instructions, or potential blockers in requests.
• Perform administrative tasks and order edits with high precision and documentation.
• Support the Sales team via Freshchat by responding to and routing questions.
• Collaborate with internal teams (Art, Tech, Finance, etc.) to clarify request details.

Requirements

• At least 1.5 years of experience in operations, customer experience, support, or admin roles.
• Excellent verbal and written English communication skills (C1).
• Strong analytical skills and attention to detail.
• Proficiency with Google Workspace and experience with ticketing systems/CRMs.
• Must be based in the Philippines.
• Reliable computer, high-speed internet, and video-chat capabilities.

Nice to have

• Experience working in a startup environment.
• Background in in-house recruitment.
• Basic design skills using Adobe Illustrator for Art Triage.

Culture & Benefits

• Fully remote work-from-home arrangement.
• 2-month paid sabbatical for eligible employees.
• Night shift allowance included in compensation.
• Environment that values resourcefulness, independence, and ownership.
• Commitment to diversity and equal employment opportunities.