Logistics Customer Service Representative (Logistics)

TL;DR

Logistics Customer Service Representative (Logistics): Managing order processing, routing, and shipping coordination between clients and warehouse operations with an accent on wholesale routing and 3PL compliance. Focus on optimizing shipping workflows, tracking orders via WMS, and ensuring timely delivery.

Location: Remote (Philippines)

Company

hirify.global is a virtual assistant agency providing specialized remote staffing solutions for logistics and warehouse operations.

What you will do

• Coordinate routing to wholesalers, retailers, and partners in compliance with client requirements.
• Track orders using Warehouse Management Systems (WMS) and proactively address delays.
• Schedule carrier pickups, submit routing requests, and monitor shipments.
• Collaborate with warehouse teams to ensure accuracy in picking, packing, and shipping.
• Manage returns, cancellations, and other shipping exceptions while keeping clients updated.
• Act as the primary point of contact for assigned clients to ensure satisfaction.

Requirements

• Routing experience with wholesalers is mandatory.
• Experience in 3PL, logistics, or supply chain environments.
• Knowledge of routing guides, retailer compliance, and wholesale shipping requirements.
• Proficiency in WMS (Extensiv or similar).
• Typing speed of 40+ WPM and proficiency in Microsoft Office Suite.
• Availability to work a stable full-time schedule from 9 AM – 5 PM EST.

Culture & Benefits

• 100% remote work from the comfort of home.
• Stable full-time employment schedule.
• Supportive and collaborative remote team environment.